Lean Healthcare

Lean Healthcare is the application of lean principles to any/all aspects of healthcare: hospitals, clinics, labs, doctors’ offices, government health care, dentists’ offices, preventive healthcare, etc.

CITEC optimizes core healthcare processes by eliminating the waste that drives up costs. Our solutions help healthcare organizations become Lean and profitable.

By working with health care providers in applying lean, we are able to systemically:

  • ID and remove waste
  • Improve quality of healthcare services
  • Reduce costs
  • Provide increased value for the patients (customers)
  • Reduce lead time and waiting time
  • Increase the volume of patients served

These results, in turn, create increased customer (patient) satisfaction.


Why Choose CITEC?

Healthcare facilities are using the proven principles of Lean to address the critical need to deliver higher quality care, to more patients, in less time and at a lower cost. And, all over the United States, those providers are tackling that need by partnering with their local Manufacturing Extension Partnership center.

Really?! ... a connection between health care and manufacturing? Absolutely.

There truly is no entity more qualified to tackle the issues of controlling costs while maintaining (or, better yet... improving) services than the MEP centers that have worked for decades with manufacturers to apply the common sense efficiency tools of Lean. These practical principles apply equally well to processes in every industry — manufacturing, government, health care, etc.

It all comes down to applying the same tools to identify areas of opportunity and effectively addressing in a continual effort to better serve your clients by eliminating non-value-added steps in the processes.

There are a lot of great examples of health care providers dramatically improving the way they serve their clients by deploying the efficiency tools of Lean, while reducing costs to provide them AND improving worker satisfaction. Contact us and we will send you success stories that are most closely aligned with your type of organization.

CITEC is the MEP serving Northern New York with the expertise and resources to help your healthcare facility realize the same benefits. We know how to work with your leadership, management and employees to identify where opportunities exist to make incremental, lasting changes. It's an opportunity to make immediate improvements that will truly help reduce costs, improve service and engage your staff.

Our Lean experts have worked in a wide variety of environments, with thousands of employees, in union and non-union environments, over the past two decades. We supplement that internal expertise with our national MEP network that allows us to tap into a knowledge base of literally thousands more Lean experts. There is not a hurdle we can't help you overcome.


For Optimal Results

We can help provide the information about the tools your organization needs. We can guide you along your Lean journey. But, true success comes by transferring our understanding of Lean to your team and supporting them in realizing the opportunities of Lean. Our objective is to create internal capability within your staff — empowering them to drive the continuous improvement opportunities your organization can achieve.

Our Lean experts will support your organization in three key ways:

  • Educational programs and training to familiarize health care professionals in lean.

  • Value Stream Mapping & Project Implementation Planning to help you create the roadmap toward real improvements.

  • On-site coaching / facilitation of implementation projects to work with your team in order to achieve the future state you strive for.

Let us work with you to create the ideal path forward. Contact us today to get started.


CITEC is a not-for-profit business consulting organization driven by a mission to help the small- and medium-sized enterprises in northern New York to thrive. The depth of our consulting team's expertise and an unbeatable nationwide network of resources will deliver the impacts your business needs to grow strategically, improve profitability, and create the competitive advantages you need.

We have proven results. Our clients are surveyed by an independent third party upon project completion and have reported amazing impacts to their businesses because of our assistance. On average, working with CITEC provides a return of $71 for every $1 of project cost.


Privacy Policy
Site Map

Get in Touch

  • Phone:
  • Email:
  • Address:
    CITEC Inc.
    Box 8561 Clarkson University
    Potsdam, New York 13699-8561