Customer Service: It's a Mindset

Customer Service: It's a Mindset

Customer Service: It's a Mindset
October 22, 2020

11:00am to 12:30pm

The ability of your team to deliver stellar customer service is at the heart of whether or not customers decide to continue doing business with your brand.

This class will give you an introduction to looking at customer service as a culture and mindset – more than just a set of skills.

We will explore:

  • How strong customer service skills define your brand

  • Interpersonal skills for exceptional customer service

  • What is a “service mindset” and how can you encourage it

  • Talking points and techniques to help upsell and better engage with customers

  • Helping employees develop their own service plan for success 


Focusing on customer experience management may be the most important investment you can make in your business. 

Event Properties

Event Date 10-22-2020 11:00 am
Event End Date 10-22-2020 12:30 pm
Registration Start Date 10-01-2020
Capacity Unlimited
Individual Price $25.00
Location Online
We are no longer accepting registration for this event
CITEC Business Solutions Logo
CITEC is a not-for-profit business consulting organization serving the seven counties of Jefferson, Lewis, Clinton, St Lawrence, Essex, Franklin, and Hamilton. We are driven by a mission to help the small and medium sized enterprises in northern New York to thrive. The depth of our consulting team's expertise and an unbeatable nationwide network of resources will deliver the impacts your business needs to grow strategically, improve profitability, and create the competitive advantages you need.

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