Customer Service: It's a Mindset
October 22, 2020
11:00am to 12:30pm
The ability of your team to deliver stellar customer service is at the heart of whether or not customers decide to continue doing business with your brand.
This class will give you an introduction to looking at customer service as a culture and mindset – more than just a set of skills.
We will explore:
How strong customer service skills define your brand
Interpersonal skills for exceptional customer service
What is a “service mindset” and how can you encourage it
Talking points and techniques to help upsell and better engage with customers
Helping employees develop their own service plan for success
Focusing on customer experience management may be the most important investment you can make in your business.
|Event Date||10-22-2020 11:00 am|
|Event End Date||10-22-2020 12:30 pm|
|Registration Start Date||10-01-2020|