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HR Services

Human Resources is a critical business function.  From recruitment, hiring, and onboarding, to serving as a strategic partner for management and a resource for employees, the HR role is important to organizational success.  Not all companies have a dedicated HR manager or team, but CITEC can help.  

Whether you need assistance with training, or policy creation, or you need HR best practice consultation, we have the resources to assist you.  

Sharon WebSharon Van Auken is CITEC’s primary Human Resources consultant.  She holds HRCI certification as a Senior Professional in HR (SPHR), is a John Maxwell certified trainer, and has worked hands-on, day to day as an HR Director for many years.  View Sharon’s experience on LinkedIn .

Sharon can assist your business with training, documentation, labor law compliance, employee management, and strategic HR planning services.  If there is a topic or need that you have that is not listed below, please reach out and we can customize a program for you or provide resources

Training and Consulting Services

  • Design and delivery of skills, compliance, soft skills, and leadership training
  • New-hire onboarding training
  • Employee relations mediation and programming
  • Facilitation and focus groups
  • HR Manager coaching
  • Management coaching
  • Team building
  • Policy and Employee Handbook development
  • Performance management and planning
  • Job Analysis
  • Job Descriptions
  • Documentation, proofreading and editing
  • Succession Planning
  • HR audits
  • Risk management
  • Workplace investigations
  • Compensation and benefits design/administration
  • Payroll best practices 

Core Training Topics
Core modules can be delivered individually or combined to create a series.  All are designed for onsite delivery but most can be customized for virtual delivery.

Management and Leadership 

  • Managing Others for the First Time
  • Leadership and Influence
  • Improving Interpersonal Skills
  • Improving Communication Skills
  • Delivering Constructive Feedback
  • Effectively Navigating Difficult Conversations
  • Conflict Resolution
  • Dealing with Difficult Employees
  • Managing Change
  • Leading Change Initiatives
  • Customer Service Training
  • Coaching and Mentoring
  • Motivating Employees for Improved Productivity
  • Delegation
  • Performance Management
  • Attracting, Developing and Retaining Employees
  • Creating a Culture of Accountability
  • Today's Multi-Generational Workplace
  • Building Organizational Culture

Critical Skills

  • Interpersonal Skills
  • Communication Skills
  • Critical Thinking
  • Facilitation Skills
  • Negotiation
  • Delegation
  • Business Ethics
  • Business Writing
  • Emotional Intelligence
  • Workplace Professionalism


  • Sexual Harassment Prevention (New York State Annual training)
  • Understanding Key Employment Laws
  • Civility and Respect in the Workplace
  • Diversity and Inclusion


  • Time Management
  • Stress Management
  • Setting SMART Goals

Comprehensive Series Training Programs

6-week or 8-week programs
Onsite:  Meet once per week for 4 hours
Virtual:  Meet twice per week for 2 hours each class

  • Management Development Essentials (6 weeks onsite or virtual)
    This series provides new managers with the basic skills necessary to develop highly productive teams. It is also a great refresher of key skills for seasoned managers. Learn more here. 

  • Leadership Development Essentials (6 weeks onsite or virtual)
    This training series takes managers to the next level. The program focuses on skills that will help managers transform their workplaces. Learn more here

  • Critical Skills (6 weeks onsite or virtual)

Contact Steve Lockwood
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Upcoming Events

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