Leadership Development Essentials

Take management to the next level.

This series of classes takes managers to the next level. The program focuses on skills that will help managers transform their workplaces.

Beyond supervising employees and managing workflow, this series of classes explores topics that help managers understand critical aspects of organizational development, and prepare them to empower their teams and transform their organizations.

The next session begins April 6, in person, at the Institute for Advanced Manufacturing at Clinton Community College in Plattsburgh!
The class meets weekly for six weeks from 8:00am to noon.
April 6, 2023 8:00am to 12:00pm
April 13, 2023 8:00am to 12:00pm
April 20, 2023 8:00am to 12:00pm
April 25, 2023 8:00am to 12:00pm (Tuesday)
May 4, 2023 8:00am to 12:00pm
May 11, 2023 8:00am to 12:00pm
Register at the link to the right, or reach out to Steve Lockwood at This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

The Leadership Development Essentials series includes the following modules: 

Leadership and Influence – The capacity to influence others is what distinguishes leaders from managers. Both are important roles within an organization. This class will focus on the skills that enable managers to build trust with their team members and inspire them to fully engage in their work and the organization. We will review behavioral theories and models that support an understanding of positive leadership influence. Through various exercises, participants will be encouraged to reflect on their own knowledge and awareness of influence, thus building an understanding of the attitudes and mindset utilized by effective leaders. Influence is essentially the soul of leadership.

Emotional Intelligence – Also referred to as Emotional Quotient (EQ), Emotional Intelligence is the ability to recognize and effectively manage one’s own emotions and those of others. Studies conducted over a variety of industries and job levels concluded that emotional intelligence was twice as important as intellect and expertise in contributing to excellence. Based on this research, the “star performers” in any organization are likely to be those that have a high emotional quotient… the ability to blend thinking and feeling to make optimal decisions. This class will introduce the core attributes of emotional intelligence and explain how they can be harnessed to drive professional development and bring out the best performance in others. 

Attracting, Developing, and Retaining Employees – Poor hiring decisions, lack of onboarding, employee disengagement, poor management…  these factors contribute to turnover and are costly. Becoming an “employer of choice” is a notable goal for employers to attain. Through a comprehensive overview of various factors that affect employee engagement and retention, participants will learn how to make effective hiring decisions, empower employees, and nurture engagement throughout the employee lifecycle (ELC). 

Today’s Multi-Generational Workforce – Today’s workplace can comprise four or even five generations of employees. As older workers delay retirement, and younger workers enter the workforce, the workplace has become a patchwork of varying perspectives, experiences, communication styles, and expectations. This can be a boon for creativity, innovation, and problem solving, but it can also present challenges for leaders. Adopting strategies that address the distinct characteristics of each generation makes it easier to manage multi-generational teams, as well as for organizations to reap the benefits of the teams’ collective strengths. 

Team Building – Teamwork is a part of everyday life. Whether it is at home, in the community, or at work, we are often expected to be a functional part of a performing team. In the workplace, team building is the process by which individual contributors are organized to work together to accomplish the goals of their employer and needs of their customer. This class will explore how leaders can evaluate, develop, and support their teams to achieve increased organizational performance, as well as to boost morale and employee engagement. 

Building Organizational Culture – Increasingly, job candidates are considering the organizational culture of a prospective employer as the most important factor in their decision to accept or decline an offer. A strong organizational culture based on clearly communicated and upheld shared values can increase performance of employees and the organization as a whole. A strong culture is possible when leadership identifies the organization’s values, crafts the culture strategy, and sustains the culture through modeling and demonstration of consistent behavioral norms.  This class will provide leaders with an overview of the importance of organizational culture, and a roadmap for the culture development process.

Certification from this program requires full attendance, participation, and completion of all assignments. Extensions and make-ups may be arranged on a case-by-case basis. 


For more program details, to learn when the next programs are scheduled to begin, or to develop a custom version that meets the specific needs of your workplace, contact Steve Lockwood.

This email address is being protected from spambots. You need JavaScript enabled to view it. :: 315-777-0556

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CITEC is a not-for-profit business consulting organization serving the seven counties of Jefferson, Lewis, Clinton, St Lawrence, Essex, Franklin, and Hamilton. We are driven by a mission to help the small and medium sized enterprises in northern New York to thrive. The depth of our consulting team's expertise and an unbeatable nationwide network of resources will deliver the impacts your business needs to grow strategically, improve profitability, and create the competitive advantages you need.

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