Supervisor Training and Leadership Development

Cultivate leaders.

We know that the cost of hiring and training new employees is extremely high, and we also know that effective supervisors decrease turnover. Inspiring leadership is imperative to the success of your business. CITEC has trained hundreds of leaders across the North Country.

According to Business Insider, more than half of people who leave their jobs do so because of their relationship with their boss. With the cost of hiring and training new employees so high, creating effective, motivational supervisors is imperative.

Often we promote the person with the best technical skill without realizing there is a completely different set of skills needed to deal with the "people" side of the job. At CITEC we created this program to give those great employees the skills they need to compliment their technical skills and to become great leaders.

Management Development Essentials
New Session Starting November 10th!

This management development series provides new managers with the basic skills necessary to develop highly productive teams.  It is also a great refresher of key skills for seasoned managers.  In today’s world of managing through uncertainty and change, revisiting and refining the fundamental skills of strong managers is ever more important.  Managers will leave this 6-week series with all of the tools necessary for successfully growing and managing productive teams.

Being a new manager, there were a lot of helpful tips to be a successful leader. I thought
Sharon did an excellent job teaching the class and keeping everyone engaged. 
— Zach Spears, LC Drives, Potsdam

This six-week program is offered online in two hour blocks, twice per week., from 1:00pm to 3:00pm. 

November 10-11
November 17-18
November 24-25
December 1-2
December 8-9
December 15-16

$750/person
$700/person if your company is sending more than one individual

To register click here or email Steve Lockwood. This email address is being protected from spambots. You need JavaScript enabled to view it.

This series includes the following modules: 

The Fundamentals of Managing Others – This module will explore the skills that set great managers apart from average managers.  The skills are not complex but must be understood in the framework of leading others, adopted, and practiced consistently.  Development of these fundamentals will help managers to coach their employees for better performance and build productive teams.  

Improving Interpersonal and Communication Skills – Honing interpersonal skills is the foundation of improving communication skills.  Success in these two important competencies is crucial for developing strong management skills.  This module will explain interpersonal skills and how to improve them, as well as provide strategies for helping managers to work and collaborate better with direct reports, peers, organization leadership, and clients.  Strong interpersonal and communication skills contribute to creating a positive work environment for all employees. 

Coaching and Motivating for Performance and Productivity – Learning how to coach employees rather than direct them is one of the keys to successful management, and successful development of employees.  Understanding what motivates employees is equally as important (you might be surprised!).  This module will uncover the process and techniques necessary to coach effectively, as well as how motivation can help as part of the coaching process.  

Effectively Addressing Difficult Employees and Managing Conflict – One of the hardest aspects of managing others, whether as a new or seasoned manager, is dealing with difficult employee behaviors and conflict.  This module will delve into specific behaviors that make employees “difficult”, and provide tools that can be used to diffuse these behaviors.  You will learn when it is best to manage conflict and when it must be resolved, and specifically how to do that effectively so that the productivity of your team doesn’t suffer – in fact, it is enhanced!

Understanding Key Employment Laws – Understanding basic employment laws as well as the climate around current legislation is important for managers to protect their employees, themselves, and their employers.  This module will explain key legislation that impacts managers, as well as highlight some of the complicated aspects of applying certain employment regulations. 

Putting it All Together: Developing a Performance Management Process that Works – A clear performance management process that incorporates all of the skills that will be learned in the previous modules provides the foundation for the success of employees, managers, and organizations.  Through both formal and informal processes, and effective management, a structured performance management process will align employees with all of an organization’s resources to meet its strategic objectives. 

COST

$750/person
$700/person if there is more than one attending from a company.

For more program details or to learn when addtional programs are scheduled for your area, contact Steve Lockwood.
This email address is being protected from spambots. You need JavaScript enabled to view it.
315-777-0556

Upcoming Events

Supervisor Training and Leadership Development events open for registration will be displayed here.

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CITEC is a not-for-profit business consulting organization serving the seven counties of Jefferson, Lewis, Clinton, St Lawrence, Essex, Franklin, and Hamilton. We are driven by a mission to help the small and medium sized enterprises in northern New York to thrive. The depth of our consulting team's expertise and an unbeatable nationwide network of resources will deliver the impacts your business needs to grow strategically, improve profitability, and create the competitive advantages you need.

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