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Supervisor, Management, and Leadership Development

Cultivate leaders.

We know that the cost of hiring and training new employees is extremely high, and we also know that effective supervisors decrease turnover. Inspiring leadership is critical to the success of your business. CITEC has trained hundreds of leaders across the North Country.

According to Business Insider, more than half of people who leave their jobs do so because of their relationship with their boss. With the cost of hiring and training new employees so high, creating effective, motivational supervisors is imperative.

Often we promote the person with the best technical skill to management levels without realizing there is a completely different set of skills needed to deal with the "people" side of the job. At CITEC we have created programs to give those great employees the skills they need to compliment their technical skills and to become great leaders.

These programs are offered several times throughout the year as either virtual or in-person workshops.

We can also customize these series for the specific needs of your company, and offer them on-site at your facility or virtually to your employees.  A list of topics is below. Contact us for details: Steve Lockwood, This email address is being protected from spambots. You need JavaScript enabled to view it. or 315-777-0556.

Management Development Essentials

This management development series provides new managers with the basic skills necessary to develop highly productive teams. It is also a great refresher of key skills for seasoned managers. In today’s world of managing through uncertainty and change, revisiting and refining the fundamental skills of strong managers is critical. Managers will leave this 6-week series with all of the tools necessary for successfully growing and managing productive teams.

“Being a new manager, there were a lot of helpful tips to be a successful leader. Sharon did an excellent job teaching the class and keeping everyone engaged.” — Zach Spears, Potsdam

Sessions are forming now. Learn more about our Management Development Essentials Program at this link. 

Leadership Development Essentials

This series of classes takes managers who have mastered core management skills to the next level. The program focuses on leadership strategy and vision that will help managers transform their workplaces. Beyond supervising employees and managing workflow, this series of classes will explore topics that help managers understand critical aspects of organizational development, and prepare them to empower their teams and transform their organizations.

Topics covered in this training include leadership and influence, emotional intelligence, attracting, developing and retaining talent, team building, and a lot more. Sessions are forming now. Learn more about our Leadership Development Essentials Program at this link

Critical Skills for Leaders

Training in critical skills helps employees think creatively and strategically, adapt to change, forge strong working relationships with others, remain resilient in the face of stress, and so much more.  This is one way to creat leaders within your organization instead of constantly searching to bring leaders in. 

Topics covered in this training include critical thinking, delegation, negotiation, time and stress management, facilitation skills and managing change.  Learn more about this program at this link. 

Topic Menu

The Fundamentals of Managing Others – This module will explore the skills that set great managers apart from average managers. The skills are not complex but must be understood in the framework of leading others, adopted, and practiced consistently. Development of these fundamentals will help managers to coach their employees for better performance and build productive teams.

Improving Interpersonal and Communication Skills – Honing interpersonal skills is the foundation of improving communication skills. Success in these two important competencies is crucial for developing strong management skills. This module will explain interpersonal skills and how to improve them, as well as provide strategies for helping managers to work and collaborate better with direct reports, peers, organization leadership, and clients. Strong interpersonal and communication skills contribute to creating a positive work environment for all employees.

Coaching and Motivating for Performance and Productivity – Learning how to coach employees rather than direct them is one of the keys to successful management, and successful development of employees. Understanding what motivates employees is equally as important (you might be surprised!). This module will uncover the process and techniques necessary to coach effectively, as well as how motivation can help as part of the coaching process.

Effectively Addressing Difficult Employees and Managing Conflict – One of the hardest aspects of managing others, whether as a new or seasoned manager, is dealing with difficult employee behaviors and conflict. This module will delve into specific behaviors that make employees “difficult”, and provide tools that can be used to diffuse these behaviors. You will learn when it is best to manage conflict and when it must be resolved, and specifically how to do that effectively so that the productivity of your team doesn’t suffer – in fact, it is enhanced!

Understanding Key Employment Laws – Understanding basic employment laws as well as the climate around current legislation is important for managers to protect their employees, themselves, and their employers. This module will explain key legislation that impacts managers, as well as highlight some of the complicated aspects of applying certain employment regulations.

Putting it All Together: Developing a Performance Management Process that Works – A clear performance management process that incorporates all of the skills that will be learned in the previous modules provides the foundation for the success of employees, managers, and organizations. Through both formal and informal processes, and effective management, a structured performance management process will align employees with all of an organization’s resources to meet its strategic objectives.

Leadership and Influence – The capacity to influence others is what distinguishes leaders from managers. Both are important roles within an organization. This class will focus on the skills that enable managers to build trust with their team members and inspire them to fully engage in their work and the organization. We will review behavioral theories and models that support an understanding of positive leadership influence. Through various exercises, participants will be encouraged to reflect on their own knowledge and awareness of influence, thus building an understanding of the attitudes and mindset utilized by effective leaders. Influence is essentially the soul of leadership.

Emotional Intelligence – Also referred to as Emotional Quotient (EQ), Emotional Intelligence is the ability to recognize and effectively manage one’s own emotions and those of others. Studies conducted over a variety of industries and job levels concluded that emotional intelligence was twice as important as intellect and expertise in contributing to excellence. Based on this research, the “star performers” in any organization are likely to be those that have a high emotional quotient… the ability to blend thinking and feeling to make optimal decisions. This class will introduce the core attributes of emotional intelligence and explain how they can be harnessed to drive professional development and bring out the best performance in others.

Attracting, Developing, and Retaining Employees – Poor hiring decisions, lack of onboarding, employee disengagement, poor management… these factors contribute to turnover and are costly. Becoming an “employer of choice” is a notable goal for employers to attain. Through a comprehensive overview of various factors that affect employee engagement and retention, participants will learn how to make effective hiring decisions, empower employees, and nurture engagement throughout the employee lifecycle (ELC).

Today’s Multi-Generational Workforce – Today’s workplace can comprise four or even five generations of employees. As older workers delay retirement, and younger workers enter the workforce, the workplace has become a patchwork of varying perspectives, experiences, communication styles, and expectations. This can be a boon for creativity, innovation, and problem solving, but it can also present challenges for leaders. Adopting strategies that address the distinct characteristics of each generation makes it easier to manage multi-generational teams, as well as for organizations to reap the benefits of the teams’ collective strengths.

Team Building – Teamwork is a part of everyday life. Whether it is at home, in the community, or at work, we are often expected to be a functional part of a performing team. In the workplace, team building is the process by which individual contributors are organized to work together to accomplish the goals of their employer and needs of their customer. This class will explore how leaders can evaluate, develop, and support their teams to achieve increased organizational performance, as well as to boost morale and employee engagement.

Building Organizational Culture – Increasingly, job candidates are considering the organizational culture of a prospective employer as the most important factor in their decision to accept or decline an offer. A strong organizational culture based on clearly communicated and upheld shared values can increase performance of employees and the organization as a whole. A strong culture is possible when leadership identifies the organization’s values, crafts the culture strategy, and sustains the culture through modeling and demonstration of consistent behavioral norms. This class will provide leaders with an overview of the importance of organizational culture, and a roadmap for the culture development process.

Problem Solving – Problem solving is the disciplined process of analyzing and evaluating information obtained through observation, experience, reflection, reasoning, or other means, and using that information to influence belief, make a decision, and/or take action. This class will help participants understand how to apply non-linear and logical thinking, as well as evaluate information, apply problem-solving techniques, and revise perspective when needed.

Delegation – Management means getting work done through others. This isn’t possible without effective delegation skills. This class will provide an overview of effective delegation skills. Through examples, the class will explore the difference between transactional work and strategic work, and how to make the transition from one to the other. Using a flexible delegation process, participants will learn to analyze, plan, structure, and assign tasks that drive employee engagement and increase productivity. Equally as important, they will learn to identify and overcome barriers that can get in the way of effective delegation.

Negotiation – We all negotiate every day; we just might not realize it. Negotiations happen when working with a colleague to prioritize projects. They happen when an employee asks for a raise, or when a customer requests a discount. Negotiations happen in our personal lives when we decide where to eat out with our family, or decide on chore assignments at home. Although negotiation is a critical skill for employees, many aren’t comfortable negotiating in the workplace. Participants will learn the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for everyone.

Time and Stress Management – Time management and stress management are closely related and often discussed together. This class will explore both topics, with a focus on developing priorities, setting goals, and planning our work as a means of reducing stress. Stress results when we feel that we lack control; however, gaining control through time management actually helps to reduce overall stress. Participants will also learn to harness circadian rhythm for maximum productivity and other lifestyle stress management strategies.

Facilitation and Public Speaking – Effective facilitation can help a group improve the way its members work together, identify and solve problems, make decisions, and handle conflict. The role of the facilitator is to guide the group to work together more effectively by creating synergy, generate new ideas, and arrive at consensus and agreement. This class provides a framework that demonstrates how facilitation works and techniques that participants can apply to facilitate projects, committees, and meetings.

Managing Change – Change is a fundamental and regular occurrence in every business. It is necessary for businesses to grow and prosper; however, it can be disruptive. Effectively managing change in the workplace can reduce the level of disruption and help combat resistance. Whether a change is simple or complex, the primary goal is to ensure that implementation moves an organization closer to its objectives.


For more program details, to learn when the next programs are scheduled to begin, or to develop a custom version that meets the specific needs of your workplace, contact Steve Lockwood.
This email address is being protected from spambots. You need JavaScript enabled to view it.

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